contact

If you have a question about any products or shopping on the site please visit the relevant product page and click the button there to 'ask the seller a question'.

If you wish to enquire about an order you have already made, please contact the seller concerned. Their contact information is in your order confirmation email and they will deal with your enquiry in the first instance. If you email us to ask where your order is, we'll ask you to attempt to email your seller in the first instance. Our sellers are expected to maintain high standards of customer service and should reply to your email promptly.


You can also view the status of your order by using the top right menu above the search box to sign in, go to 'my account', then click 'my orders'.



For other enquries, please use the form or numbers below. If you are enquiring about an order, please confirm in your message that you have already attempted to contact the seller.


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if your enquiry is about an order
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more contact numbers and addresses

For press contact enquiries, please email press@notonthehighstreet.com.

customers

If you are a customer and would like to place an order by phone, please call us on 0845 259 1359. If you still require our help after doing this, then please e-mail us at: info@notonthehighstreet.com or phone us on 0845 259 1359. If you wish to call from overseas, please email us and we will provide you with the appropriate phone number.

If you have a wedding list and have a question relating to your list or any products on the site, please email: weddings@notonthehighstreet.com or phone us on 0845 259 1359 and speak to our Gift List Manager.

If you wish to enquire about an order you have already made, please contact the seller concerned. Their contact details are in your order confirmation email and they will deal with your enquiry in the first instance. We will of course be very happy to help if it's still needed after you have contacted the seller.

partners

For information about joining notonthehighstreet.com as a partner, (that's what we call our sellers) please complete the online enquiry form: join us. Alternatively you can contact us directly at: sales@notonthehighstreet.com.

If you are a partner selling on notonthehighstreet.com and you need to get in touch with us about production or have a query about the Content Management System then please go to the support area in the CMS.

If you have any feedback as a partner, please email feedback@notonthehighstreet.com

Please email press enquiries to: marketing@notonthehighstreet.com

other

For all other enquiries please e-mail our Customer Services Department at enquiries@notonthehighstreet.com

You can also write to us at notonthehighstreet.com, T22 Tideway Yard, 125 Mortlake High Street, London SW14 8SN

We’ll be very happy to help.

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